It's a month away from my trip back home. Finally, after the long wait and planning, I'll see our wedding suppliers to discuss in details the things that needs to be done. See you guys soon...
Happy Anniversary!
2 months ago
September 07, 2009
September 06, 2009
Customer Service in Singapore
Of all the ad blogs I have written, I guess this is the most interesting topic to blog about. I have only been here in Singapore for 1yr and 11months. But I must say, in that short span of time, I've my fair share of good and bad customer service experience.
I'd like to share my customer service experience with a jewelry shop. Late last year, me and my fiance were looking for a perfect wedding band. We've been to different jewelry stores from east to west. There were a lot of great finds but I didn't like how I was served. As a customer, I'd seen staffs who are very pushy. And this attitude can boo away customers, I didn't like personally.
Luckily, we stepped in to CITIGEMS. Their staff, Diana, is very passionate with her job. She is empathic to her customers. I was very pleased on how I was served. I've never seen such an excellent customer service. She gives her most honest suggestions beneficial to customer and not for profit cause only. She is one exception of showing fair customer service both to local and foreign customers. She knows how to blend with the needs of her customers and not insistent. She makes sure her customers are happy-customers when they leave the store. I was completely satisfied.
I've shared this topic because of a group of people called "squad members" from Service Squad. This is an online site initiated by various agencies to be the platform for everyone to raise their opinions and experiences of good or bad customer service in Singapore.
The service squad is launching a campaign Are You Being Served to raise awareness and to bring the customer service of Singapore to a higher level.
We encourage your participation by joining this vision and mission. Please login at Singapore Customer Service .. Share Your Story because we value your input.
I'd like to share my customer service experience with a jewelry shop. Late last year, me and my fiance were looking for a perfect wedding band. We've been to different jewelry stores from east to west. There were a lot of great finds but I didn't like how I was served. As a customer, I'd seen staffs who are very pushy. And this attitude can boo away customers, I didn't like personally.
Luckily, we stepped in to CITIGEMS. Their staff, Diana, is very passionate with her job. She is empathic to her customers. I was very pleased on how I was served. I've never seen such an excellent customer service. She gives her most honest suggestions beneficial to customer and not for profit cause only. She is one exception of showing fair customer service both to local and foreign customers. She knows how to blend with the needs of her customers and not insistent. She makes sure her customers are happy-customers when they leave the store. I was completely satisfied.
I've shared this topic because of a group of people called "squad members" from Service Squad. This is an online site initiated by various agencies to be the platform for everyone to raise their opinions and experiences of good or bad customer service in Singapore.
The service squad is launching a campaign Are You Being Served to raise awareness and to bring the customer service of Singapore to a higher level.
We encourage your participation by joining this vision and mission. Please login at Singapore Customer Service .. Share Your Story because we value your input.
Excitement overload
I'm having so much difficulty choosing THE one. I keep changing the style I want and I'm getting so frustrated. Initially, I wanted a ball gown. But then I thought, it would be too difficult to keep in the closet after because it will surely eat up a lot of space. Yet with ball gown, I want the "drama" in it haha, feeling like a princess. Geez, maybe this is just excitement overload.
September 05, 2009
Kids are in or not?
Saturdays are mostly quiet in the office. Most of the stations are empty, lights are off and only keyboards are heard with a few heads working (or pretend to be working) hehehe.
I was browsing and asked Susanna her opinion on the shoes that I want to buy for my big day when we started to chat about weddings, then kids. She told me that she doesn't want to get married nor have kids. I was so intrigued to know the reason. She said that she gets irritated by the sound of babies crying haha. She thinks she would fail as a parent and doesn't want her kid to cuss on her later on haha. Naiyana joined our conversation and agreed that she doesn't want to have kids as well. Whoa, what is wrong with these girls? hihi. I told them that despite the crying babies, the joy of having kids is actually beyond any earthly explanation. Instead, they insisted that they are not ready to commit their lives to their kids. Hmm, very typical perspective from a workaholic point of view I guess. The funny thing is, I told them that maybe it is easy for them to say now that they don't want to have kids because they aren't old yet. But when time comes, they will eventually need someone to take care of them. Guess what's their answer? If they grow old and in the home care, they'll have no chance to slap their children hahaha. Goodness! Now it explains why most women here are still single even in their 30s. That's life!
September 02, 2009
Work is Nuts!
In relation to my previous post, work is constantly becoming a challenge. This is because of a person who made everyone's life miserable. She's like a virus that needs to be contained.
My professionalism had been tried and tested so many times since I joined this company. It started from a tedious 3-hour job interview, adjustment to colleagues when I got hired, change of departments and managers, and the list goes on.
To put it in focus, I felt devastated a week ago when I learned that my leave was not approved. I know from a manager's perspective that if operations fail, leaves are subject to approval. But in my case, the leave was planned even before I was moved to this department end of 2008, even before the managers had changed. It had long been fixated. It was really nuts! Of all my leaves, this is the leave that I cannot afford not to happen. I felt bad, she thinks it's easy because she's not in my shoes. In fact, I expected her to give me support knowing that she had been married too. She should know the importance. But she gave me the answer I never saw coming. Anyways, I didn't stop. Instead I prayed very hard that she'll have a change of heart and let me take the leave. I really fought for it til I got approved hehe.
My professionalism had been tried and tested so many times since I joined this company. It started from a tedious 3-hour job interview, adjustment to colleagues when I got hired, change of departments and managers, and the list goes on.
To put it in focus, I felt devastated a week ago when I learned that my leave was not approved. I know from a manager's perspective that if operations fail, leaves are subject to approval. But in my case, the leave was planned even before I was moved to this department end of 2008, even before the managers had changed. It had long been fixated. It was really nuts! Of all my leaves, this is the leave that I cannot afford not to happen. I felt bad, she thinks it's easy because she's not in my shoes. In fact, I expected her to give me support knowing that she had been married too. She should know the importance. But she gave me the answer I never saw coming. Anyways, I didn't stop. Instead I prayed very hard that she'll have a change of heart and let me take the leave. I really fought for it til I got approved hehe.
August 31, 2009
Rough and tough...
It had been a rough and tough week in the office. Work had suddenly become chaotic because of people leaving. Since this person got hired, work had turned sour to everyone. She must be a real jinx. Hay! And it is so unfortunate for me to be under her roof. If only I have to means to leave, I could have left too.
Another bunch of people is leaving next week. Eve is ending on Monday and another on Friday. Whoa, it is really manic! This is not a retrenchment but a poor management so to speak. In my personal opinion, I think the company's business strategy is weak. Their priorities are different which is why employees leave. I once watched a CEO talk about his priorities. He said that the top 3 would be 1) his employess, 2) customers) and 3) share-holders. Too bad our office chooses his employees the least. What can a customer and share-holders do without employees to run it? Sigh, I just feel bad that our office does not live up to its famous name.
Why don't I leave too? I'm not a hero for staying hehehe. I'm still under contract so it's tough for me to be torn in between. If I choose to leave before my contract ends, I'll be thrice my salary at a big loss. Though I am hoping for a change, it's never too late.
Another bunch of people is leaving next week. Eve is ending on Monday and another on Friday. Whoa, it is really manic! This is not a retrenchment but a poor management so to speak. In my personal opinion, I think the company's business strategy is weak. Their priorities are different which is why employees leave. I once watched a CEO talk about his priorities. He said that the top 3 would be 1) his employess, 2) customers) and 3) share-holders. Too bad our office chooses his employees the least. What can a customer and share-holders do without employees to run it? Sigh, I just feel bad that our office does not live up to its famous name.
Why don't I leave too? I'm not a hero for staying hehehe. I'm still under contract so it's tough for me to be torn in between. If I choose to leave before my contract ends, I'll be thrice my salary at a big loss. Though I am hoping for a change, it's never too late.
August 22, 2009
W-checklist
I've started to mark down in my W-checklist the things that were accomplished and we're almost done. Whew! I want to congratulate myself (mostly) and Archie for making it, without any major help from anyone. Praise God! This is what I liked the most, planning everything first hand with just the two of us. The freedom to choose what we want is bliss enough. I hope this remains.
Anyways, I got the major suppliers checked and done! Only a few more deals and we're ready. I'm excited to a new life yet to come...
Anyways, I got the major suppliers checked and done! Only a few more deals and we're ready. I'm excited to a new life yet to come...
August 15, 2009
Be Heard!
I have been constantly reading the newspaper since the recession announcement to make sure I get updates on the current economic conditions of the world and of course, Singapore.
As a foreign worker, I believe it is essential to know this information for security reasons and future endeavors. There had been write-ups saying that the economy is now on its road to recovery. How true is this? Are the Singapore banks safe and sound? Do we feel the security?
Let yourself be heard. A Euro RSCG Asia-Pacific Quarterly Financial Services Survey is being conducted to provide in depth “insights and analysis of consumer’s attitudes and perceptions” pertaining to brand and communication strategies.
How does it work? Euro RSCG came up with a research methodology to track and analyze brands. It is called Brand Momentum. What is this? It is a dynamic measure of a brand’s perceived progress relative to its competition. It also “monitors a brand’s total activity more than the traditional approach of tracking by discipline and campaign.”
What is the goal of the survey? It will provide the banking industry with the true views and opinions of consumers. It will inspire them to create products and services to our own advantage. In this survey, there will be “no personal details identified in the findings and responses will strictly be confidential as data from this research will be reported only in the aggregate.”
Singapore is known to be a busy and promising country, but a few minutes of your time to complete this survey will be greatly appreciated. The completed survey will be entered into a draw to win one of 60 movie vouchers that can be used in Singapore cinemas. So please take part as we value your input.
As a foreign worker, I believe it is essential to know this information for security reasons and future endeavors. There had been write-ups saying that the economy is now on its road to recovery. How true is this? Are the Singapore banks safe and sound? Do we feel the security?
Let yourself be heard. A Euro RSCG Asia-Pacific Quarterly Financial Services Survey is being conducted to provide in depth “insights and analysis of consumer’s attitudes and perceptions” pertaining to brand and communication strategies.
How does it work? Euro RSCG came up with a research methodology to track and analyze brands. It is called Brand Momentum. What is this? It is a dynamic measure of a brand’s perceived progress relative to its competition. It also “monitors a brand’s total activity more than the traditional approach of tracking by discipline and campaign.”
What is the goal of the survey? It will provide the banking industry with the true views and opinions of consumers. It will inspire them to create products and services to our own advantage. In this survey, there will be “no personal details identified in the findings and responses will strictly be confidential as data from this research will be reported only in the aggregate.”
Singapore is known to be a busy and promising country, but a few minutes of your time to complete this survey will be greatly appreciated. The completed survey will be entered into a draw to win one of 60 movie vouchers that can be used in Singapore cinemas. So please take part as we value your input.
August 07, 2009
Future Thought
I am feeling so bored today staring blankly at my pc. True enough Friday is so much loved! But with nothing to do, makes the Friday slightly hated.
I am now a few months away from my EOL with DHL. Should I or should I not renew? That’s a big question yet to be answered. I know the economy is still recuperating from its major business losses. Still, I want to try my other options. I have always wanted to try my own field of profession. It’s been almost 7 years since I last practiced my true profession, full-time. And I miss it! I wish I’d be given the opportunity to work-with-passion, again. I miss the unexplainable smell of the printer ink, miss reading the over-sized broadsheet, and glossy mags, answering the crossword puzzles corner, checking who is in and out in sports and celebrity world.
I feel that my niche is still on this field. It's just too bad that it wasn’t a fulfilling job back home, not to many ordinary people like me.
I've been checking my options online on how to multi-task both in school and work. Given the chance, I'd really want to try next year if my schedule permits. We'll see...
I am now a few months away from my EOL with DHL. Should I or should I not renew? That’s a big question yet to be answered. I know the economy is still recuperating from its major business losses. Still, I want to try my other options. I have always wanted to try my own field of profession. It’s been almost 7 years since I last practiced my true profession, full-time. And I miss it! I wish I’d be given the opportunity to work-with-passion, again. I miss the unexplainable smell of the printer ink, miss reading the over-sized broadsheet, and glossy mags, answering the crossword puzzles corner, checking who is in and out in sports and celebrity world.
I feel that my niche is still on this field. It's just too bad that it wasn’t a fulfilling job back home, not to many ordinary people like me.
I've been checking my options online on how to multi-task both in school and work. Given the chance, I'd really want to try next year if my schedule permits. We'll see...
August 02, 2009
W-Prep II
Hello August! It's a brand new month. I haven't been parking here for a while due to a lot of things that is happening both in my personal and work life. Work in the previous month had been very tough with the new manager around. But I finally get the hang of it. So I think I should be fine.
As to my personal life, I'm pretty much tied-up with the second phase of W-Preps. I've booked the invites and giveaways, finally! Although I haven't included the giveaways for our sponsors. I'm still working on closing the deal. I find that it's quite tough to handle everything especially I'm based abroad (the event will be back home in Phil) But why should I complain? I chose to be hands on to it, so I gotta do anyway. I think it is much better to know the ins and outs of the things I want, so I'll only have myself to blame in case I fail hehe.
Thanks to the checklist that I have, I am able to list the things that needs to be done and I'm so happy that I'm over 50% done. Kudos! By the time I go back in Oct, hopefully about 80% done. It's four months away and I can't hide the smile on my face. I'm happy. Although there are some bumps and humps along the journey, I still hope that we'll pull this through smoothly. I don't let any bad vibes dampen my happy thoughts. I'm just so happy...and I hope this mood remains constant as long as it can be.
As to my personal life, I'm pretty much tied-up with the second phase of W-Preps. I've booked the invites and giveaways, finally! Although I haven't included the giveaways for our sponsors. I'm still working on closing the deal. I find that it's quite tough to handle everything especially I'm based abroad (the event will be back home in Phil) But why should I complain? I chose to be hands on to it, so I gotta do anyway. I think it is much better to know the ins and outs of the things I want, so I'll only have myself to blame in case I fail hehe.
Thanks to the checklist that I have, I am able to list the things that needs to be done and I'm so happy that I'm over 50% done. Kudos! By the time I go back in Oct, hopefully about 80% done. It's four months away and I can't hide the smile on my face. I'm happy. Although there are some bumps and humps along the journey, I still hope that we'll pull this through smoothly. I don't let any bad vibes dampen my happy thoughts. I'm just so happy...and I hope this mood remains constant as long as it can be.
July 04, 2009
July 01, 2009
Boundaries
Sometimes it is very difficult to set boundaries in our lives. I find it really tough to asses the border line.
There are times when I feel happy around people. Yet this happiness doesn't always come around...
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