Level-up. Finally, training is over. I'm one step up to another learning experience. The training was actually a second course to the previous held last May 24th and 31th. Thanks to our trainer Sham, it was indeed a fun-filled event. Oh, our big boss PK came to observe for a few minutes. Everything went perfectly fine. hehe

Everyday in our life we make decisions. The things I learned in training is something that can be applied both at work and in our daily routines. Let me share to you some tips on how to act on challenging roles.

Challenge yourself - Most of us tend to be comfortable once we've achieved what we sought. We should challenge ourselves through testing our mental limits and assumptions that we hold strong. The impossibilities of yesterday could be possible today.

Adapt to Situations - We should look beyond the normal scenarios in our lives. Let us learn to explore new ways of doings things to resolve issues.

Note Suggestions - "Two heads are better than one." In a group of people, often times ideas are developed by the strong and silent people. We should learn to listen and give them opportunities to speak up.

Develop Ideas Further - All of us should practice the art of putting different ideas into chain to come up with the best result.

Overcome Mental Blocks - Man's greatest obstacle is himself. We should demonstrate a can-do attitude to achieve a positive outlook. Whatever fears we have in mind should be transformed positively.

Let's make our lives a CAN-DO everyday :)

Finally, training is over! Wahooo! Two of my Saturdays were spent at Singapore Orchid Country Club. I’d like to share you some tidbits. The training was all about the Art of Service. It aims to help us, Service Providers move a step up to what we already know. One of the highlights of the training that got me really so interested was about the behavioural styles. Our trainer, Sham, gave us an examination called CORE Profiling System. It is a self-test (no right or wrong answer) to check how we typically react to a situation. CORE is actually an acronym to four kinds of behavioural styles.

C – Conventional. A conventional kind of person likes stability and security. He expects cooperation among people and wants things to be clearly defined. Meanwhile, this person would definitely dislike uncertainty and last-minute drastic changes. He is not into conflicts, disorganized and disorderly places. If this person is under pressure, he gives in to others too easily.

O – Observant. To be an observant type, this person likes perfection and accuracy. He likes high standards and quality. On the contrary, this person extremely dislikes changes in procedure or if standards are not adhered to and being criticized by others. If under pressure, this person tends to become critical to himself and others.

R – Resolute. Challenges, variety, has control over everything, and achieve results are a few lists of the likes. Meanwhile, this person dislikes having no control of things. He is not a fan of routine and predictable situations. This person also dislikes not achieving results, details and being micromanaged. If he is under pressure, this person may show lack of concern for others’ views and feelings.

E – Expressive. If you are this person, you most likely want recognition by others. You like to interact with people and obtain approval and acceptance from others. However, you dislike working alone, being unfriendly and in a hostile environment. You also dislike being rejected and disapproved by others. If under pressure, you become disorganized.

I took the test, result showed that I am a high “O” person. True enough, I am a person who likes accuracy, high standards and quality. Admittedly, I’d like perfection. But I know for a fact that it’s never achievable. Although, being a high “O” would not mean I can’t be high on the other styles. We are high C-O-R-E in different ways. We have various roles in our lives, we behave differently to the place and with the people that we are dealing to. Over all, there is NO right or wrong answer.

This is aimed to give us pointers on how to approach people with different behaviours. Cool, right? It was indeed a well-ended training filled with new skills to practice both at work and in our daily lives. So tell me, which behaviour do you possess?